Sloctech - Custom Software & Web Development Company
Maintenance & Support

Technical Support & Consultation

Helpdesk and technical consultation for server issues, software bugs, DNS and email setup, and general system troubleshooting.

Technical Support & Consultation illustration

On-demand technical assistance, troubleshooting & architecture consultation.

The Problem

Why teams come to us for technical support & consultation

Never be left stranded when technical issues arise. Sloctech provides technical support and IT consultation, with out-of-hours cover for critical outages—helping businesses resolve server errors, DNS routing issues, email deliverability problems, and software bugs promptly.

What We Build

Included in every Technical Support & Consultation engagement

Outage Response

Priority intervention during server or web application downtime, to the response time in your agreement.

DNS & Email Help

Configuring SPF, DKIM and DMARC records so your mail authenticates correctly and stays out of spam folders.

Bug Troubleshooting

Investigating database logs and stack traces to fix unexpected errors.

Consultation Sessions

Strategic guidance on software upgrades and cloud tech stacks.

Deliverables

What you receive

  • A response time for critical outages that is written into your agreement
  • Direct Access to Senior Software Engineers (No Tier 1 Script Readers)
  • Help with DNS, Domain Routing, SSL & Business Email Configuration
  • On-Demand Technical Architecture & Strategy Consultation
Process

Discovery to delivery to support

  1. 01

    Support Ticket Intake

    Receiving issue details via email, portal ticket, or emergency line.

  2. 02

    Log & Code Diagnosis

    Inspecting error logs, network packets, and database queries.

  3. 03

    Resolution & Verification

    Applying fixes, testing execution, and verifying resolution with client.

  4. 04

    Post-Incident Summary

    Providing root-cause analysis and preventive recommendations.

Technology stack

The stack below is what we reach for by default on this work. We pick per project, and we will tell you plainly when your requirements point somewhere else.

Linux PHP DNS/BIND Email SPF/DKIM MySQL Git

Industries served

Sectors where we have shipped this kind of work and understand the constraints that come with them.

All Businesses Startups E-Commerce Corporate
Scope, Cost & Ownership

What drives the number on your quote

Cost factors

  • Number of distinct user roles and the permission rules between them
  • Third-party systems to integrate, and how well documented their APIs are
  • Whether existing data has to be migrated, and what condition it is in
  • Depth of custom design versus adapting an established design system
  • Compliance or audit requirements that change how we build and test

We quote after a scoping call, itemised by module, so you can see what each part costs and drop anything you do not need.

Typical timeline

Timelines follow scope, so we give you one at the end of discovery rather than before it. What we can commit to up front is the shape of the schedule:

  • Discovery and a written scope before any build work starts
  • Working software demonstrated on a fixed sprint cadence, not just at the end
  • A dated delivery plan you approve before we commit to it

What you own

  • Full copyright in the source code we write for you, assigned on final payment
  • The repository, its history, and the deployment configuration
  • Database schemas, migrations and technical documentation
  • Accounts and infrastructure registered in your name, not ours

Third-party libraries keep their own open-source licences, and any commercial component is listed in the quote before you sign.

FAQs

Technical Support & Consultation questions we get asked

How can we contact technical support during an emergency?

Support clients receive a direct priority hotline number and dedicated email ticket channel, with the response time for critical outages set out in your agreement.

Talk to an Engineer

Get a quote for Technical Support & Consultation

Tell us what you are trying to build. A senior engineer reads every request and replies with honest guidance and an itemised estimate.

Service Technical Support & Consultation

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